Cancellation Policy

1. Eligibility for Cancellation

   1. Cancellations are permitted for orders that have not yet been shipped or fulfilled.

   2. Subscription cancellations can be requested anytime before the next billing cycle begins.

2. How to Request a Cancellation

   1. Contact our support team at support@bosonex.com with your order or subscription details.

   2. Include the reason for cancellation and any relevant documentation to speed up processing.

3. Processing Timeline

   We aim to confirm cancellations within 2 business days of receiving your request.

4. Refunds After Cancellation

   Eligible refunds will follow our standard refund timelines and will be credited to the original payment method.

5. Non-Cancellable Items

   Orders already shipped, custom-made products, or services that have been fully delivered cannot be cancelled.

6. Contact Information

   For any questions about cancellations, please reach out to support@bosonex.com.